Customizing the Accessibility Help Desk

Intended audience: Website owners

What customization options are available for the Accessibility Help Desk?

Customers may customize the look and feel of the AudioEye® Accessibility Help Desk to coordinate with their websites.

• The button color can be updated to any solid color to match a site’s branding.
• The location of the button can be adjusted to appear in the upper right, mid-upper right, middle right, mid-lower right, lower right, or lower left position on the screen.
• Customers may also choose to present the Accessibility Help Desk interface in either light or dark mode.

Customizing the Accessibility Help Desk

To access the Accessibility Help Desk customization options:

1. Log in to the AudioEye Platform and navigate to the site that will be customized. (If the Help Desk is open, click on “Admin settings” in the footer to be taken to the AudioEye login page.)
   
   
2. Activate Site settings > Accessibility Help Desk settings from the main menu.
   
   
3. Make the desired styling updates and activate the Save changes button to finalize the changes.
   
   
4. Check the website to verify the applied changes.
   
   

Adjusting the position of the Accessibility Help Desk button

On the screen below the Icon placement heading, click on or use the arrow keys to cycle through the available positions for the Accessibility Help Desk button. Available options include top-right, top-mid-right, middle-right, lower-mid-right, lower-right, and lower-left. Be sure to click/activate “Save changes” to update the Help Desk icon location.

Changing the color of the Accessibility Help Desk button

Choose an accent color for the Accessibility Help Desk button by using the pointer or arrow keys to adjust the slider below the Accent color heading. There is also an option to enter a hex color into the input field. Be sure to click/activate “Save changes” to update the button color.

Selecting light or dark mode for the Accessibility Help Desk user interface

Use the pointer or the arrow keys to cycle through light or dark mode. Be sure to click/activate “Save changes” to update the Help Desk’s display mode.

Setting a default configuration

For customers with multiple sites, AudioEye can set a custom default Accessibility Help Desk configuration for all sites in an account. Contact AudioEye support to request account-level updates.

Opt-in configuration

By default, the AudioEye Accessibility Help Desk button is visible to all site users. It can be deactivated and reactivated from a site’s AudioEye Accessibility Statement. While it is recommended that the Accessibility Help Desk remain easily available to users, some customers prefer to change the default to “opt-in.” This hides the Help Desk button until a user activates it from the AudioEye Accessibility Statement. Customers wishing to enable the opt-in configuration should contact AudioEye support.

Note that AudioEye applies accessibility fixes to the website regardless of whether or not the Accessibility Help Desk button is visible to users. AudioEye does not support the use of “accessibility modes” that create a separate experience for users with disabilities.

Troubleshooting

If a configuration change is not immediately applied, follow these troubleshooting steps:

1. Double-check that all changes have been saved by clicking/activating the “Save changes” button.
2. Wait 30 minutes, as caching may cause a delay for updates to appear on some sites.
3. Contact AudioEye support for further assistance.