If you are not satisfied with your AudioEye service, you may cancel at any time. However, please note that if you wish to cancel in the middle of your current billing period, you will not be refunded for the remaining active days in that period.
When you cancel the subscription will go into a non-renewing state, with service remaining active until the end of your current billing period. The subscription & service will then automatically stop at the end of that period.
For example if you started a monthly plan on the 16th of January your billing period will run from the 16th of each month to the 15th of the following month. If you were to cancel on the 1st of the month your service and subscription would remain active until the end of day on the 15th of that month, and then both end on the 16th. Similarly for an annual subscription your service will remain active for the remainder of that full billing year, and only cancel at the end of that period.
If you are unhappy with your AudioEye service, we would love to help before you make the decision to go and expose your organization to compliance risk. Please reach out to us at 866.331.5324 or submit a request here.