According to the Air Carrier Access Act, U.S. and international air carriers flying or selling services in or to the U.S are required to ensure that the content of their public-facing website complies with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. Core air travel services and information must be compliant:
- Booking or changing a reservation (including all flight amenities);
- Checking-in for a flight;
- Accessing a personal travel itinerary;
- Accessing the status of a flight;
- Accessing a personal frequent flyer account;
- Accessing flight schedules; and
- Accessing carrier contact information.
In addition, the website must be tested in consultation with individuals with disabilities or members of a disability organization(s) who use or want to use carrier websites to research or book air transportation in order to obtain their feedback on the website’s accessibility and usability. This consultation is required to ensure that the website is usable by individuals with disabilities.
An evaluation can also be done by a team of web accessibility experts, to identify barriers and deliver a solution that ensures equal functionality for all and to fulfill ADA compliance.