A HAR file is a log of network activity within a web browser. This file can be useful to AudioEye support in pinpointing exact performance or network issues between your computer and AudioEye servers. For this reason, all major web browsers support creating a HAR file. HAR files only contain information when you tell it to record and stop recording when you tell the browser to stop. Furthermore, HAR files only contain information from the specific website you are visiting when the recording is in progress.
Saving a HAR file with Google Chrome
- Open Chrome and go to the page where the issue is occurring.
- Look for the vertical ellipsis button (likely near the upper-right corner of the browser window) and select More Tools > Developer Tools.
Image: "Network tab of Google Chrome. Press Clear button"
3. A new window will appear. In this new window, select the Network tab. And ensure the Preserve log checkbox is selected.
Image: "Network tab of Google Chrome. Press Clear button"
4. Click on the clear button to clear out any previous logs in the Developer Tools.
Image: "Network tab of Google Chrome. Press Clear button"
5. Next to the clear button, click on the circle (record) button. This will begin “recording ” the logs of the website. The button should turn red to indicate it is on and recording.
Image: "Network tab of Google Chrome. Press Record button"
6. In the main browser window, reproduce the issue as you would typically encounter.
7. Once you have reproduced the issue, right-click on any of the log lines, select Save all as HAR with content, and save this file to your computer.
Image: Network tab of Google Chrome. Right-click menu: save all as HAR with content
8. Click on the circle (record) button again to stop recording.
9. Upload or send the saved .har file to AudioEye for analysis and debugging.