AudioEye Help Center
How can we support you?
Getting Started
Accessibility
Company
Integrations
Partnerships
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Access & Login
- How do I access my Admin Dashboard?
- How do I sign into my account?
- How do I add another domain to my service?
- How do I change my account information/profile?
- I forgot my password, what do I do?
- How do I reset my password?
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Installation
- Install AudioEye on Your WordPress Site
- Install AudioEye on Your GoDaddy Site
- Install AudioEye on Your Weebly Site
- Install AudioEye on Your Wix Site
- Install AudioEye on Your Squarespace Site
- Install AudioEye on Your Joomla Site
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Privacy & Security
- Why is there a redaction in the reported URLs under Pages Affected?
- Is the AudioEye service secure?
- What is AudioEye's Privacy Policy?
- What are AudioEye's Terms of Service?
- How often does AudioEye perform periodic vulnerability scans on its information technology systems, networks and supporting security systems?
- Does AudioEye store personally identifiable information (PII)?
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Billing
- I have questions about my billing. Where can I receive support?
- If I commit to a monthly plan, does my subscription automatically renew every 30 days?
- If I want to cancel my AudioEye subscription, how much notice do I need to provide?
- If I upgrade to a higher tier plan mid month, will the amount I have paid for my current plan be deducted from my first month of the new plan?
- How do I cancel my subscription?
- How do I switch plans?
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Support
- How to Capture a HAR File
- Will I be notified if a Help Desk ticket is created from my site?
- How do I receive technical support?
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Accessibility Overview
- What is accessibility?
- What is a disability?
- What is Universal Design?
- Where can I learn more about WCAG 2.1, ADA Compliance, and 508 Standards?
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Digital Accessibility
- What laws specifically address digital accessibility?
- What is digital accessibility?
- What does "digital accessibility compliance" mean?
- What does it take to be digitally accessible?
- What are the Web Content Accessibility Guidelines (WCAG)?
- What is WCAG compliance?
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Legal Questions
- I am a small business. Am I at risk of a digital accessibility lawsuit?
- If I receive a legal complaint, what do I do?
- What is an Expert Accessibility Advisor?
- What legal jurisdiction does AudioEye require?
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Americans with Disabilities Act (ADA)
- What is the Americans with Disabilities Act (ADA)?
- What is ADA compliance?
- How is digital accessibility related to the ADA?
- How can I ensure that my website is ADA compliant?
- What is Title II of the Americans with Disabilities Act (ADA)?
- What is Title III of the Americans With Disabilities Act (ADA)?
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Rehabilitation Act of 1973 (Section 508 & Section 504)
- What is the Rehabilitation Act of 1973?
- What is Section 504 of the Rehabilitation Act of 1973?
- What is Section 508 of the Rehabilitation Act of 1973?
- What is the "Section 508 Refresh"?
- Who needs to be Section 508 Compliant?
- How do I become Section 508 compliant?
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Office for Civil Rights (OCR)
- What is the Office for Civil Rights (OCR)?
- How and why does the Office for Civil Rights (OCR) impact digital accessibility?
- Who can file an OCR complaint?
- What does an OCR complaint entail?
- What is the cost of addressing an OCR complaint?
- Regarding an OCR complaint, what does this mean: “the person or organization filing the complaint need not be a victim”?
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Other Accessibility Laws
- What is the California Unruh Civil Rights Act?
- How do I ensure that my website is compliant with the California Unruh Act?
- What is CA AB 434?
- How can I ensure compliance with CA AB 434?
- What is the Air Carrier Access Act (ACAA)?
- How do I ensure compliance with the ACAA?
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About AudioEye
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Our Solution
- What disabilities are addressed by the AudioEye solution?
- Does AudioEye make changes impacting the visual display of my site?
- Does AudioEye work within our company's Intranet and/or behind a login?
- Which Browsers and Screen Readers are Supported by AudioEye? Does AudioEye work on mobile and responsive websites?
- How long would manual remediation take on my site?
- Does the AudioEye solution address third-party content and/or iframes?
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Website Audit
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Accessibility Score
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Visual Toolkit
- How do I launch the AudioEye Visual Toolkit?
- How can I determine the version of the Visual Toolkit on my website?
- How to customize the AudioEye Visual Toolkit?
- What is the AudioEye Visual Toolkit?
- Does the AudioEye Visual Toolkit make my website compliant?
- What is Visual Toolkit customization?
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Pricing
- How do I purchase the additional Add-On Services mentioned on your website?
- What happens if I go over my plans monthly page views?
- What are the prices for AudioEye Plans?
- How do I know whether my website is considered Simple, Advanced, or Premier?
- What is the definition of a Premier site?
- What is the definition of an Advanced site?
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AudioEye for Enterprise
- What are the features of AudioEye Custom Plans?
- What is a Dedicated Customer Success Manager?
- What is implementation and onboarding?
- What is On-demand Support?
- What do Exclusive Accessibility Training Sessions include?
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Glossary
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AudioEye Platform Integrations
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Duda
- What are the benefits of AudioEye's Base Plans?
- Why does the AudioEye Visual Toolkit not display on mobile?
- Why doesn’t the icon marking entry to the floating Visual Toolkit change position in preview mode?
- Why doesn’t the floating Visual Toolkit activate in preview mode?
- I changed the position of the Visual Toolkit, but nothing happened. What should I do?
- How do I add the AudioEye Visual Toolkit to my site?
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Partner Programs
- What are the benefits of partnership?
- As a partner, can I receive special discounts and pricing?
- Does my referred customer have to sign up for an annual plan in order for me to receive a referral fee?
- If my referred customer cancels their annual plan in the middle of the year, will I still receive my referral fee?
- As an AudioEye Partner, can I white label your product?
- Can I promote AudioEye products on more than one website?
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Affiliate Partnership
- Why become an AudioEye affiliate partner?
- What is the AudioEye affiliate partner program?
- Can I buy the AudioEye solution using my own affiliate link?
- Does it cost me anything to become an AudioEye affiliate partner?
- My referred customer is trying to use my affiliate code on a monthly plan subscription but can't. Why?
- What are my obligations as an AudioEye affiliate partner?
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CMS Partnership
- What does it mean to become a CMS partner?
- What are the requirements to become a CMS partner?
- Why become an AudioEye CMS Partner?
- What are the benefits of becoming an AudioEye CMS partner?
- Who are AudioEye's CMS partners?
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API Partnership
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