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Canceling a subscription

Instructions on how to cancel an AudioEye subscription

Intended audience: Website owners

Important considerations before canceling a subscription

When an AudioEye® subscription is canceled, the service remains active until the end of the site’s current billing period. When the service becomes inactive, the site will return to its pre-AudioEye level of accessibility risk. The following benefits will be deactivated:

  • the site's accessibility fixes,
  • the Accessibility Help Desk, including personalization tools and the ability to report accessibility issues to AudioEye, and
  • AudioEye Legal Resources, including the library of response documents.

Canceling a subscription

To cancel a recurring subscription:

  1. Log in to the AudioEye Platform.
  2. Activate Account > Site management from the main menu.Screenshot of the Account submenu open and the Site management option highlighted
  3. On the Site management page, activate the context menu for the site to be canceled (it looks like three dots) and select Cancel subscription.Screenshot of the site management page with the context menu for a site open and the cancel subscription option highlighted

Reactivating a canceled subscription

To reactivate a canceled subscription:

  1. Log in to the AudioEye Platform.
  2. Activate Account > Site management from the main menu.Screenshot of the Account submenu open and the Site management option highlighted
  3. On the Site management page, filter the site listing to show Inactive sites.Screenshot of the Site management page with the filter dropdown activated and the Inactive sites option highlighted
  4. On the Site management page, activate the context menu for the site to be reactivated (it looks like three dots) and select Reactivate subscription.Screenshot of the site management page with the context menu for a site open and the reactivate subscription option highlighted

Closing an account

Customers wishing to close their AudioEye accounts and delete their data per GDPR/CCPA regulations should contact AudioEye support.

When a subscription is cancelled, it changes to a non-renewing state, and the service remains active until the end of the current billing period. The subscription and service will automatically stop at the end of that period.

Troubleshooting

Customers with enterprise contracts and customers who have purchased AudioEye through a reseller partner may not have the option to cancel or reactivate subscriptions from the AudioEye Platform. Enterprise customers should contact their dedicated Account Manager, and reseller customers should contact the reseller partner through which they purchased AudioEye for account maintenance help. If further assistance is needed, please contact AudioEye support.