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Canceling a subscription

Instructions on how to cancel an AudioEye subscription

Intended audience: Marketplace Website owners (NOT available for Enterprise or Partner accounts)

Important considerations before canceling a subscription

When an AudioEye® subscription is canceled, the service remains active until the end of the site’s current billing period. When the service becomes inactive, the site will return to its pre-AudioEye level of accessibility risk. The following benefits will be deactivated:

  • the site's accessibility fixes,
  • the Accessibility Help Desk, including personalization tools and the ability to report accessibility issues to AudioEye, and
  • AudioEye Legal Resources, including the library of response documents.

Canceling a subscription

To cancel a recurring subscription:

  1. Log in to the AudioEye Platform.
  2. Select "Site settings" > "Manage subscription" from the main menu.
  3. On the Manage subscription page, select Cancel subscription.
  4. Select a reason for cancellation and select "Continue".
  5. Select "Cancel my subscription"

Reactivating a canceled subscription

To reactivate a canceled subscription:

  1. Log in to the AudioEye Platform.
  2. Select "Site settings" > "Manage subscription" from the main menu.
  3. On the Subscription page, select the appropriate page view subscription, choosing between Monthly and Annual.
  4. Add payment and select "Next".
  5. Review the final subscription over and "Confirm changes".

Closing an account

Customers wishing to close their AudioEye accounts and delete their data per GDPR/CCPA regulations should contact AudioEye support.

When a subscription is cancelled, it changes to a non-renewing state, and the service remains active until the end of the current billing period. The subscription and service will automatically stop at the end of that period.

Troubleshooting

Customers with enterprise contracts and customers who have purchased AudioEye through a reseller partner may not have the option to cancel or reactivate subscriptions from the AudioEye Platform. Enterprise customers should contact their dedicated Account Director, and reseller customers should contact the reseller partner through which they purchased AudioEye for account maintenance help. If further assistance is needed, please contact AudioEye support.